Privacy Policy

AVA Executive Services (“AVA”, “we”, “us”) respects your privacy. This policy explains how we collect, use and protect personal information when you use our website or engage our services.

1. Information we collect

We may collect:

• Contact details you provide (name, email, phone, nationality, location)
• Information about the service you enquire about or engage
• Communications you send to us
• Technical data such as browser type and approximate location (via standard web logs)

We do not request passport scans, identity documents, bank statements or other highly sensitive documents through the public website form. Such materials, when required for an engagement, are collected through secure, agreed channels after a formal engagement has begun.

2. How we use information

We use personal information to:

• Respond to enquiries and provide requested services
• Manage client relationships and case files
• Comply with legal and regulatory obligations
• Improve our website and service quality

3. Sharing

We do not sell personal information. We may share information with:

• Qualified professionals (lawyers, accountants, translators) when you have authorised us to coordinate with them
• Service providers who assist our operations under confidentiality obligations
• Authorities when required by law

4. Retention

We retain client records for as long as necessary to deliver the service, meet legal obligations and resolve disputes. Enquiry data that does not convert to an engagement is retained only as long as reasonably needed for follow-up and record-keeping.

5. Security

We apply appropriate technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; we work to minimise risk.

6. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. Contact us using the details on the Contact page.

7. Contact

For privacy-related requests, please use the Contact form and mark the message as a privacy enquiry.

8. Changes

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision.